Medieval Tapestries Gallery Shipping and Return Policy Information

Shipping Rates and Policies

Shipping is FREE when you order from Medieval Tapestries Gallery.

You will receive a confirmation of your order by e-mail within 24 hours. At anytime you may use your order number to track the status of your order via our Order Tracking system. All orders are shipped via UPS, USPS or FedEx and tracked during shipping. Therefore, should you suspect a possible delay in receiving your order, e-mail us at customerservice@medievaltapestriesgallery.com and we will update you on the status of the shipment.

Return Policy

Your satisfaction with any tapestry product purchased from Medieval Tapestries Gallery is very important to us. Therefore, if for any reason you are unsatisfied with your purchase, we will accept your return or exchange within 30 days.

Return Procedures

If you need to return an item, please email us at returns@medievaltapestriesgallery.com for a Return Merchandise Number (RMN) and return address details. Products being returned must be include an RMN in order to be processed.

Please provide the following information in your e-mail:

Order number
Product name
Your name and address
Reason for the return

Important information

Please request an RMN as soon as you have decided to return an product.
Returned products must be received within 30 days from the date you received your shipment.
Refunds will be issued by check within two weeks of receipt of your returned product(s). The original shipping cost will be deducted.
For damaged products please contact us immediately upon receipt of the shipment at returns@medievaltapestriesgallery.com for further instruction.

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